Frequently Asked Questions
How do Haute Florist E-Gift Cards work?
Our E-Gift Cards are digital vouchers available from £10 to £500, delivered directly by email. They can be redeemed online at Haute Florist, making it simple to choose the perfect luxury bouquet whenever the moment feels right.
Will a physical gift card be sent?
No, our E-Gift Cards are delivered digitally only. The gift card will be sent directly via email for a seamless and convenient experience.
Can I schedule when the E-Gift Card is sent?
Yes, you can choose your preferred delivery date at checkout. Please note the email may be delivered at any time throughout the selected day.
How long will my E-Gift Card be valid?
Our E-Gift Cards are valid for 12 months from the date of purchase. Any remaining balance after the expiry date will be void and cannot be refunded.
Do I need an account to use my E-Gift Card?
Yes, the recipient will need an active Haute Florist account to redeem their E-Gift Card at checkout. Creating an account is quick and easy if they don't already have one.
Can I use my E-Gift Card to purchase another gift card?
No, E-Gift Cards cannot be used to purchase additional gift cards or vouchers.
Can I use a discount code with my E-Gift Card?
E-Gift Cards may not always be used in combination with promotional codes or selected offers, unless otherwise stated in the terms of the promotion.
How are returns handled for items bought with an E-Gift Card?
Refunds for purchases made with an E-Gift Card will be credited back to the original gift card (if still active) or added as account credit. They cannot be refunded to a bank card or in cash.
